Diagnostic Healthcare is a trading name of Diagnostic Healthcare Limited.
Diagnostic Healthcare is committed to ensuring that your privacy is protected and any information given to us by which you can be identified will only be used by us in accordance with this privacy policy. To this end, we comply fully with the data protection law in force in the UK – UK GDPR, GDPR and Data Protection Act 2018 (“Data Protection Laws”) and with all applicable clinical confidentiality guidelines.
This Privacy Policy sets out the basis on which we collect and process personal data about you including our practices regarding the collection, use, storage and disclosure of personal data that we collect from you and/or hold about you, and your rights in relation to that data.
Please read the following carefully to understand how we process your personal data.
By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this Privacy Policy.
For the purpose of Data Protection Laws, the data controller is Diagnostic Healthcare Limited, The Royals, 353 Altrincham Road, Sharston, Manchester M22 4BJ.
What data do we collect?
- Information that you give us when you enquire or become a customer or patient, including name, address, contact details (email address and phone number)
- The name and contact details (including phone number) of your next of kin
- Details of referrals, quotes, and other contact and correspondence we may have had with you
- Details of services and/or treatment you have received from us or which have been received from a third party and referred on to us
- Information obtained from customer surveys, promotions, and competitions you have entered or taken part in
- Recordings of calls we receive or make
- Notes and reports about your health and any treatment and care you have received and/or need, including about clinic and hospital visits and medicines administered
- Patient feedback and treatment outcome information you provide
- Information about complaints and incidents
- Information you give us when you make a payment to us, such as financial or credit card information
- Other information received from other sources, including from your use of websites and other digital platforms we operate, business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you
Automatically Collected Data
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information about your visit, including URLs, clickstream data, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
When do we collect personal data about you?
- When you visit one of our websites
- When you enquire about any of our services or treatments
- When you register or are referred as a customer or patient, or book to receive any of our services or treatments
- When you fill in a form or survey for us
- When you carry out a transaction on our website
- When you participate in a competition or promotion
- When you contact us, for example by email, telephone, or social media
- When you participate in interactive features on any of our websites
- When you telephone us. Calls may be monitored or recorded for training and service improvement purposes.
Data from Third Parties
- If you are an employee of one of our corporate clients, we may receive your contact details in order to arrange an appointment or collect further information from you.
- We may receive medical information from the NHS for continuity of care or from insurance providers related to claims requiring medical imaging or treatment.
Why are we able to process your information?
- Legitimate interest – processing is necessary for your legitimate interests
- Vital interest – processing is necessary to protect someone’s life
- Legal obligation – processing is necessary to comply with the law
- Contract – processing is necessary in order to perform our contract with you
What do we do with the information we collect?
Your personal data will be kept confidential and secure and will only be used for the purposes for which it was collected, in accordance with Data Protection Laws and clinical confidentiality guidelines.
National Data Opt-Out Regulation
The national data opt-out applies to the disclosure of confidential patient information for purposes beyond individual care across the health and adult social care system in England. The opt-out does not apply to anonymised data or aggregate information.
Security
We are committed to ensuring that your information is secure and have put in place suitable physical, electronic, and managerial procedures to safeguard it.
How we use cookies
We use traffic log cookies to identify which pages are being used to help us analyse web traffic and improve our website.
Marketing
If you have consented to our processing your personal data for marketing purposes, we may send you information about products and services which we consider may be of interest to you.
Controlling your personal information
We may disclose your personal data to certain third-party organisations that support our services, including business partners, suppliers, and subcontractors.
Health information collected during provision of treatment or services
Sensitive personal data (including health information) will only be disclosed in accordance with this Privacy Policy and UK laws.
Accessing and updating your information
- You have the right to access, correct, or request deletion of your personal data under certain conditions.
- Contact us at info@dhc.uk.com or write to the Data Protection Officer at Diagnostic Healthcare, The Royals, 353 Altrincham Road, Sharston, Manchester M22 4BJ.
Data Security and Protection Toolkit compliance
We are compliant with the Data Security and Protection Toolkit. A copy of our latest assessment is available on request.
Last updated: 1st July 2021